HELP CENTER
Frequently Asked Questions
Most Frequently Asked Questions
Quick answers to the questions customers ask most often.
Will I receive an artwork preview before production?
Yes. We'll send your artwork preview for review before production begins.
Can I request revisions?
Yes. Minor revisions are included during the preview stage.
How long does shipping take?
Most orders arrive within 3–5 business days after shipping.
Where do you ship from?
All orders are produced and shipped from the United States.
What photos work best?
Clear, high-resolution photos with good lighting work best.
How can I contact support?
Our team is always happy to help through our Contact Us page.
ARTWORK PREVIEW & REVISIONS
Review Your Artwork Before We Print
Every order includes an artwork preview before production begins.
Will I receive a preview before production?
Yes. We send a preview for your review and approval.
Can I request revisions?
Yes. Minor revisions are included during the preview stage.
When does production begin?
Only after your artwork has been approved.
What if I don't like the preview?
Contact us and we'll work with you on available revisions.
PHOTO REQUIREMENTS
Great Artwork Starts with a Great Photo
The better your photo, the better your final artwork will look. Here are a few tips to help you get the best results.
What photos work best?
Clear, high-resolution photos with good lighting and visible details produce the best results.
Can I use an old photo?
Yes. We can often work with older photos as long as the subject is reasonably visible.
Can I combine multiple photos?
In many cases, yes. Contact us if you'd like to combine people or pets from different photos.
Can pets be included in family portraits?
Absolutely. Pets are family too and can be included in most designs.
Can backgrounds be removed?
Yes. Depending on the artwork style, backgrounds can often be simplified or removed.
PRODUCTS & CUSTOMIZATION —— canvas
Personalized Products Made Just for You
Choose from custom canvas prints and personalized photo mugs, each created from your favorite memories.
What canvas sizes are available?
We offer a variety of canvas sizes to fit different spaces and styles.
Are canvas prints ready to hang?
Yes. All canvas prints arrive ready to display.
Can I choose different art styles?
Yes. Multiple portrait styles are available depending on the product.
Will my canvas look like my photo?
Our artists carefully create each design using your submitted photo as the reference.
Can I include multiple people or pets?
Yes. Many designs can include multiple subjects.
PRODUCTS & CUSTOMIZATION —— Cups
Personalized Products Made Just for You
Choose from custom canvas prints and personalized photo mugs, each created from your favorite memories.
What cups styles do you offer?
We offer a variety of mug styles and sizes depending on the design.
Are the mugs dishwasher safe?
Most mugs are dishwasher and microwave safe.
Can I customize both sides?
Depending on the design, additional customization options may be available.
Can I use pet photos on mugs?
Absolutely. Pet portraits are one of our most popular mug designs.
Will the artwork match my canvas order?
Yes. Many customers choose matching canvas and mug designs.
SHIPPING & DELIVERY
Fast, Reliable Shipping from the USA
Every order is carefully produced, packaged, and shipped from our U.S. fulfillment partners.
How long does shipping take?
Most orders arrive within 3–5 business days after shipping.
Where do you ship from?
All orders are produced and shipped from the United States.
Will I receive tracking information?
Yes. Tracking details are sent by email once your order ships.
How is my order packaged?
Canvas prints and mugs are carefully packaged to help protect them during transit.
What if my package arrives damaged?
Contact our support team with photos and we'll help resolve the issue.
SUPPORT & ORDER ASSISTANCE
We're Here Before and After Your Order
Whether you have questions before ordering or need help after delivery, our team is always happy to assist.
Can I cancel my order?
Orders may be canceled before artwork creation begins.
What if I made a mistake in my order?
Contact us as soon as possible and we'll do our best to help.
What if there's an issue with my order?
Please reach out to our support team and we'll work with you to find a solution.
How can I contact customer support?
You can contact us through our Contact Us page or email support.
How quickly will I receive a response?
Most inquiries receive a response within 1–2 business days.
STILL HAVE QUESTIONS?
We're Always Happy to Help
Can't find the answer you're looking for?
Our team is here to help with product questions, artwork previews, shipping updates, and more.
